Contact potbellymenu.org
Questions · Corrections · Suggestions · We Read Every Message
Noticed a price that's off? Found a new menu item we're missing? Want to suggest a guide topic or just say thanks? Reach out directly — we respond to every real human email, usually within 48 hours.
Email Us
Send your message to the address below. We'll get back to you as soon as we can.
📬 General Inquiries
hello@potbellymenu.org
Use this for menu corrections, guide requests, deal tips, or any feedback about the site.
🏢 For Potbelly Corporate
corporate@potbellymenu.org
If you represent Potbelly Sandwich Works and want to share official updates or corrections, this address goes directly to our team lead. We'll update the site within 24 hours.
Response Time
We're a two-person team, not a call center. Here's what to expect.
Weekday Emails
Usually within 24–48 hours. We answer messages Monday through Friday.
Weekend Emails
We try to check once on Saturday. Otherwise you'll hear back Monday morning.
Urgent Corrections
If something on the site is factually wrong or outdated, we make it a priority — usually same-day.
What to Reach Out About
We welcome messages on these topics — and a few we can't help with.
✅ We Can Help With
- Menu item corrections or missing items
- Price discrepancies you've noticed
- New Potbelly menu releases we haven't covered
- Suggestions for new guide pages
- Broken links or PDF issues
- General feedback about the site
❌ We Can't Help With
- Placing or modifying Potbelly orders
- Perks account or gift card balance issues
- Complaints about store service or food quality
- Employment or franchise inquiries
- Refunds or billing disputes
For those, contact Potbelly directly at potbelly.com/contact or call 800-960-0345.
We Are Not Potbelly Sandwich Works
This is critical: potbellymenu.org is an independent reference site. We are not affiliated with, owned by, or endorsed by Potbelly Sandwich Works or Potbelly Corporation.
We cannot:
- Process orders, refunds, or cancellations
- Check your gift card balance (visit potbelly.com/giftcard)
- Help with Perks rewards accounts
- Forward complaints to Potbelly corporate
- Provide franchise or employment information
For any of the above, please visit potbelly.com directly or call their customer service line at 800-960-0345.
Frequently Asked Contact Questions
How quickly do you respond to emails?
Usually within 48 hours on weekdays. Urgent corrections may be handled same-day.
Can you help me with a Potbelly order issue?
No. We're independent and can't access Potbelly's systems. Please contact Potbelly directly at 800-960-0345.
Do you have a phone number I can call?
We don't offer phone support. Email is the best way to reach us. For Potbelly customer service, call 800-960-0345.
Can I write a guest post for potbellymenu.org?
We don't currently accept guest posts. We cover everything ourselves to keep information consistent.
How do I report an error on a menu page?
Email hello@potbellymenu.org with the page URL, the error, and any supporting details. We'll verify and fix it promptly.
Thanks for Reading — and for Reaching Out
Every message helps us keep this site accurate and useful. Whether you spotted a typo or want to suggest our next guide, we're glad you took the time.
For order support, gift card balance checks, Perks accounts, or store complaints, please contact Potbelly directly through potbelly.com or by calling 800-960-0345.
Find Us Elsewhere
We keep a light footprint, but you can also connect with us here.
🐦 Social Media
We're occasionally active sharing menu finds and deal alerts. Look for potbellymenu on your preferred platform.
🔗 Site Updates
Bookmark the site or check back quarterly. Major updates are noted at the top of each page. No newsletter, no spam — just fresh menu info when you need it.